Maintenance Services
Designed By Our Clients
No two clients have the exact same requirements for ongoing support and services, yet all clients want more flexibility and choices. Advent® recently surveyed our clients and developed new maintenance plans based on what they told us was most important—optimal protection against downtime, responsiveness, fast resolution times, and flexibility. As a result, we have designed three new maintenance services: Advent Plus, Advent Preferred, and Advent Pinnacle.
All three Service Levels provide the following features:
- Access to client support
- Software updates, enhancements and patches
- CFA Institute (formerly AIMR) compliance updates
- SEC regulatory updates
- Technical Support Library incident alerts
- 24-7 access to client-only web site Advent Connection
- Remote diagnostics
And no matter which service level you choose, you receive much more than a standard software maintenance plan.
Advent Awarded Prestigious Support Center Practices (SCP) certification
Advent Earns Prestigious SCP Certification for a third consecutive year, Advent’s Client Support Organization achieved certification under the Service Capability & Performance (SCP) Support Standard. The program quantifies the effectiveness of Advent’s Support Organization based on stringent performance standards that represent best practices in the industry. Advent continues to lead the financial services software industry by being the only company to earn this recognition.