Pinnacle Maintenance
Designed to meet the needs of clients with the most demanding business requirements who require the highest level of service, Pinnacle Maintenance is our most comprehensive service level. If your operations and profitability depend on your software performance, or if you want to maximize your Advent products, Pinnacle Maintenance is for you. Providing unlimited access to our most experienced support representatives who give your questions the highest priority, Pinnacle subscribers are poised to get the most value from their Advent investment. In addition to the services included in the Plus and Preferred levels, Pinnacle users receive:
- Unlimited support hours and maximum support coverage, including extended support sessions
- Unlimited access to our most experienced Advent product and technical experts
- Features that promote continuous improvement, including 10% Advent Consulting Service discounts and Industry Networking events
We listened to what our customers told us was most important. As a result, we designed flexible Maintenance Plans so you get the most from your Advent Software.
Advent Awarded Prestigious Support Center Practices (SCP) certification
Advent Earns Prestigious SCP Certification for a third consecutive year, Advent’s Client Support Organization achieved certification under the Service Capability & Performance (SCP) Support Standard. The program quantifies the effectiveness of Advent’s Support Organization based on stringent performance standards that represent best practices in the industry. Advent continues to lead the financial services software industry by being the only company to earn this recognition.