Preferred Maintenance
Most appropriate for companies whose investment operations are in transition because of changing customer requirements or the ongoing adoption of Advent functionality, Preferred Maintenance offers faster response times and access to seasoned support reps. In addition to the services of Plus Maintenance, Preferred offers:
- Faster access to Senior Support Reps and faster Incident Escalation
- Additional support hours
- Migration Planning Sessions to ensure smoother new release migrations
We listened to what our customers told us was most important. As a result, we designed flexible service levels so you get the most from your Advent Software.
Advent Awarded Prestigious Support Center Practices (SCP) certification
Advent Earns Prestigious SCP Certification for a third consecutive year, Advent’s Client Support Organization achieved certification under the Service Capability & Performance (SCP) Support Standard. The program quantifies the effectiveness of Advent’s Support Organization based on stringent performance standards that represent best practices in the industry. Advent continues to lead the financial services software industry by being the only company to earn this recognition.