Advent Software Earns Prestigious Support Center Practices (SCP) Certification for Second Consecutive Year
Certification Recognizes Advent’s Industry-Leading Client Support Organization
SAN FRANCISCO – December 20, 2006 – Advent Software, Inc., (NASDAQ: ADVS), the leading provider of software and services for the investment management industry, announced today that for a second consecutive year, its Investment Management Group (IMG) Client Support organization has achieved certification in the prestigious Support Center Practices (SCP) Certification program.
“Advent is thrilled to achieve a second consecutive SCP certification,” said Casey Keller, Senior Director, Production Services. “Participation in the program demonstrates that Advent is investing in the continuous improvement of our Client Support services, and ultimately that our clients receive high quality support and the assistance they need to be successful.”
Advent achieved certification after an extensive audit of its San Francisco, CA support center. SCP Certification quantifies the effectiveness of customer support based on a stringent set of performance standards and represents best practices in the industry. It is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations.
A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program. The SCP segment of the performance standard includes more than 100 business elements that define world-class technology support performance levels.
“As Advent’s auditor for both their 2005 and this 2006 audit, I am personally excited that Advent’s Client Support management team took last year’s results and integrated them into their 2006 plans,” said Dennis Fukuyama, SCP Auditor. “This commitment to the SCP program was clearly evident in the results they achieved in this year’s audit and will drive continuous improvement in their operations and, more importantly, client satisfaction.”
About Service Strategies Corporation
Service Strategies advances service excellence for quality-minded organizations by providing industry standard certification and training programs that ensure the delivery of consistent, high quality service and support. Service Strategies applies a proven benchmark process to its certification programs for continuous service improvement. In addition, the company's tailored training programs advance the skills and competencies of service professionals, leading to increased organizational effectiveness. Headquartered in San Diego, CA the company serves leading technology services organizations in over twenty countries worldwide. Its certification programs are recognized as industry standard throughout the global service and support community. For more information, visit www.servicestrategies.com
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About Advent Software
Advent Software, Inc., a multi-national company, has provided trusted solutions to the world's leading financial professionals since 1983. Firms in more than 60 countries using Advent technology manage investments totaling more than US $12 trillion. Advent's quality software, data and services enable financial professionals to improve service and communication to their customers, allowing them to grow their business while controlling costs. Advent is the only financial services software company to be awarded the Support Center Practices certification for being a world-class support organization.
Advent is a registered trademark of Advent Software, Inc. or its subsidiaries. All other company names or marks mentioned herein are those of their respective owners.