San Francisco, August 8, 2005 – Advent Software, Inc., (NASDAQ: ADVS), a leading provider of investment management solutions, announces that Advent Software’s director of client services, Casey Keller, has been appointed to the SSPA (Service & Support Professionals Association) Standards Board, which is working with J.D. Power and Associates to jointly develop the criteria for the recently announced J.D. Power and Associates Certified Technical Service and Support program. The criteria established by the Standards Board will ensure that all infrastructure and quality-assurance processes meet the highest industry standards and should, over time, yield consistently high-quality service and support.
Through the certification program, consumers and enterprise customers will be able to determine, with confidence, that a technology company offers excellent customer service before they make their product purchasing decisions. Top technology companies, including Advent, will create best practices criteria for the certification program.
“We’re thrilled to have a seat at this prestigious table and share our insights on best practices in the area of technology services and support,” said Keller. “With Advent’s 22 years in the industry providing world class investment management technology, services and support, we look forward to sharing our existing knowledge and learning further from our peers in the industry.”
“This certification program is a first of its kind in our industry, and we’re extremely gratified to have the participation of Advent Software and more than 50 leading technology companies to help us set these important customer standards,” said Bill Rose, SSPA founder and executive director.
The Standards Board will include a cross-section of technology companies and executives from ADP, Advent, ATG, BEA Systems, Sage, Blackbaud, Business Objects, Catalyst International, Cognos, Convergys, Danka Office Imaging, DoubleClick, e4e, EMC, Hewlett Packard, Hitachi Data Systems, Internet Security Systems, KPIT Cummins Infosystems, Kronos, McAfee, McKesson, Mercury, MicroStrategy, Network Appliance, Novell, Oracle, Peregrine, Primavera, S1, SENTO, Siemens Medical Solutions, SITEL, Sonic Roxio, Sterling Commerce, Sutherland Global Services, Tektronix, Trend Micro, Tumbleweed Communications, VeriSign, VERITAS, Xerox and Zebra Technologies.
Advent Software, Inc., (www.advent.com) a multi-national company, has been providing trusted solutions to the world's leading financial professionals since 1983. Firms in 50 countries using Advent technology manage investments totalling more than US $8 trillion. Advent's quality software, data and services enable financial professionals to improve service and communication to their clients, allowing them to grow their business while controlling costs.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers and businesses annually.
About the SSPA
The Service & Support Professionals Association (SSPA) is the leading advisory, community and education trade group for the global tech support industry. SSPA's core constituents are the executives and managers responsible for service and support operations, and overall customer relations, at the world's leading IT companies. SSPA provides (1) research and expert analysis of emerging business issues, (2) conferences, professional deveopment, and other curricula promoting industry best practices, (3) rigorous certification and awards programs that identify and celebrate exceptional customer service, and (4) active advocacy in the business and IT press on issues important to service & support providers.
ADVENT is a registered trademark of Advent Software, Inc. or its subsidiaries. All other company names or marks mentioned herein are those of their respective owners.