SS&C Advent is closely monitoring developments with respect to COVID-19 (coronavirus) to determine what changes, if any, need to be implemented to our operations, processes and the systems we use to support our clients. We’d like to take this opportunity to remind you of our business continuity and preparedness plan, and to assure you of our commitment to always delivering best-in-class products and solutions.
We have routinely-tested, comprehensive business continuity plans to support our global locations and business functions. We have taken prudent steps across our business segments to ensure successful continuity in our offices throughout the Americas, APAC and EMEA regions. This includes implementing safety precautions such as work-from-home or work dispersion, restricting non-essential travel, and replacing some of our in-person events with digital experiences. Other components of SS&C Advent’s business continuity planning include:
Global Client Service: Our support specialists are consistently available to handle day-to-day needs and are supported by a team to ensure continuity of coverage, reporting consistency and delivery of service on a local, regional and global basis.
Internal Systems & Data: Technology and reporting capabilities are an important component of our client service model. Tools including e-mail, data and analytics are pivotally important and are managed in a secure and redundant environment.
Connectivity: We have implemented a fault tolerant network that connects all of our facilities. We also leverage multiple redundant internet network paths as well as multiple internet providers.
We will continue to assess our business continuity plans to ensure the most recently approved strategies are current and actionable in meeting the needs of our clients. Our internal teams regularly exercise and model scenarios in order to best prepare for multiple contingencies.
As your partner we are committed to helping you navigate any potential challenges as the conditions surrounding COVID-19 evolve. We have expert teams ready and available to assist you with contingency planning and operations, and any other support you may need to help manage your business.
As always, we thank you for your business and continued partnership. Please do not hesitate to contact us or your relationship management team with questions.
Steve Leivent, SVP, SS&C Advent Advisory
Casey Keller, SVP, SS&C Advent Client Experience