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How Do the Service and Implementation Teams Affect the Black Diamond Client Experience?

Jen Becher, VP of Client Experience at Black Diamond, discusses how the service and implementation teams, along with the right technologies, keeps the client experience at the forefront.


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Jen Becher

VP, Client Experience, SS&C Advent

Jen is in charge of getting new clients up and running on SS&C Advent’s Black Diamond Wealth Platform. She ensures the Implementation process is smooth and successful so that new clients can reap the benefits of their new platform from day one. Once onboarded, her Client Service teams ensure each firm’s operations run smoothly.

She and her team handle it all with a service mindset and a singular focus on client success and satisfaction. As a result, clients consistently give her teams excellent feedback, especially for the professionalism of the people.